Because most people choose to pay the cheapest option Bravofly offers, their bookings are non-refundable. Some hotels may also require that you pay non-refundable fees, and thus Bravofly will pass on these fees to you. Other hotel rooms may also be non-refundable from the time they are booked. Furthermore, hotels may charge a higher fee if a cancellation is within 24 to 48 hours before the date of arrival. Bravofly connects you to various hotels and so the rules may vary from hotel to hotel; however, the specifics for each hotel and their cancellation policies will be displayed at the time of booking on the confirmation page.
As long as the airline allows for changes or cancellations, Bravofly will allow it as well. However, some fares are either non-refundable or non-changeable, and in some circumstances, both. Because the cancellation penalties vary by airline, it is important to check the fees associated with your booking that will be displayed on the confirmation page after you book through Bravofly.
For holiday packages, the cancellation fees will depend on the predetermined contract that you signed at the making of the reservation. Did you know that instead of cancelling your Bravofly reservation, you can sell it to someone else and get your refund that way? This will allow you to avoid paying all these cancellation fees to Bravofly and the individual travel providers. You can sell flights, hotel reservations and package holidays, as long as you travel provider allows you to change the names of the passengers.
You might have to pay name change fees, but these are usually lower than the cancellation fees. If your booking is non-refundable, then selling it to someone else is the only way to get a refund! Step 1: For hotel cancellations, call the Customer Care Team which operates 24 hours a day, 7 days a week. Step 2: For flight cancellations, click here to manage your book or call the Customer Care Team to request a cancellation. If you purchased the non-refundable rate from a hotel or other provider, full payment is required at the time of booking.
Because these are usually promotional rates, no changes at all can be made to your booking once it is confirmed. It is not always possible to amend your booking, especially if it is close to the departure date.
Please make sure you have your Booking ID number available to you when you call. Again, not all changes are possible and some hotels have an amendment fee attached to any changes you may wish to make, and Bravofly will notify you of these charges.
For a holiday package that includes both the flight and the hotel, you must contact the Customer Care Team to request a change to your booking. I am still waiting. Hope this helps. Start leaving bad reviews everywhere you can. They wouldnt even acknowledge me until i started leaving bad reviews on multiple sites, then they refunded my money. Dear Claire P. In order to resolve the case more quickly, I would be very grateful if you could please reply to this message confirming your Bravofly booking ID.
Thank you, Sofia. Dear Brvzer, Thank you for your valuable feedback on your booking request nr. Please accept our apologies for the inconvenience regarding the confirmation of your flight reservation. We do our best to confirm every booking request straight after the payment step, however, our confirmation is subject to the airline's seat and fare availability on that particular flight. We regret to inform you that the rate you selected for your flight is no longer available and as a result, your booking request has been cancelled.
No charge has actually been made to your account. We use a secure standard procedure called 'temporary credit limit' where the amount payable is temporarily 'frozen' but not withdrawn from your account. However, even when we unfreeze the amount immediately, it may still take your credit card provider several days to show the amount as available in your account.
I have liaised with a Customer Care agent to send you a proof of transaction document. We kindly invite you to forward the document to your bank as that would speed up the release process. Should you need any further assistance, please do not hesitate to contact us again. Kind regards, Bravofly. Should you need to send us your claim by e-mail, you can use our generic email contact, ccare-fly en. If you want us to double check your query here, please drop us a private message with your Booking ID number and the description of your case.
Dear vasi N. Thank you for sharing your feedback with us here on Tripadvisor and I apologize for any inconvenience you may had due to fare increase. I'm sorry to read that your flights were no longer available at the original price quoted.
Please note that our flight booking system brings together the offers of over low cost and traditional airlines for our clients to choose from and the site is continually kept up-to-date with the most recent prices and data from the airlines. In spite of this, airline prices are extremely dynamic therefore there can be a fare increase from one second to the next. This is why on certain occasions it is possible that between your booking request and confirmation from the airline there can be an increase in the fare.
I hope that this goes somehow clarifying our position and responsability in this. Kind regards, Sofia. Bravofly offers you one of the biggest catalogues for flights and travel deals in Europe and around the world. Share on Twitter. Add a note optional - e.
Write a Review Ask a Question. Ratings On Other Platforms. Corporate Values. Overview Bravofly has a consumer rating of 1. What reviewers want you to know Positive highlights No positive highlights yet.
Critical highlights Bad customer service and unprofessional email confirmations that are misleading and confusing. I accidentally clicked on a wrong date for my return flight. Top Positive Review. Top Critical Review. Rating 5 stars Other Verified purchase. Verified site experience. Contains image or video. English only. Reviews that mention popular keywords customer service 63 return flight 19 credit card 32 confirmation email Selina F. Comments 1 Thank you Share Helpful 4.
Clai P. Verified purchase. Comment Thank you Share Helpful 2. Krystle J. Comment Thank you Share Helpful 0. Anh L. No way to contact.
Stay away! Maria C. Comment Thank you Share Helpful 1. Rina A. Yordan Y. Ira M. Comment Thank you Share Helpful Tassaduq H. Bulent B. Tip for consumers: Do not use Bravofly to book any trips Products used: another airline carrier. Stephen o. Comment Thank you Share Helpful 6.
Alaa A. Joao Paulo M. Sandra W. Real scam! Comment Thank you Share Helpful 4. Fong H. Sam M. Go kayak or any other. Anthony C. Roberto Z. Products used: Airline tickets. Annie T. In the great majority of cases there are no cheaper fares found at third party sites. Go to the airline's website and book there.
If Bravofly have managed to book a ticket for you then go to the airline's site and ensure that all is in order.
If you want to make any changes then you'll have to deal with Bravofly. Predicated on reading many 's of threads here, on BravoFly, I have come to the conclusion that they are not "scammers," or a "fraud," but are quite "skonky," working just inside of the law. As stated, one could book directly, cut out this middleman, and likely get the same, or better price. I ask myself, "Why would I want to insert a 3rd party agent, between me, and the carrier?
How foolish You want money back for what, exactly? You have a flight ticket which is what you wanted , it just cost you a little more than you were expecting because you booked it with an agent and not direct with the airline.
It's not a scam, it's a IQ tax on the people who can't be bothered to research companies before they gladly hand over cash. The OP chose to book with a very well-known shoddy 3rd party agent, with thousands of complaints against it just on this forum alone.
What made you decide that you should give your hard earned money to this company before giving them a quick google - which proved to have assisted you in finding TA quite easily when something went astray? You'd have seen a forum I was just reading a few days ago with 's of negative posts that would have detoured you from purchasing from them and just going with the peace of mind - and not the "cheap wannabe airfare fairy" way which is booking direct with the airline themselves.
Anyway when the payment form shows you the price, I believe that it should be the final price including all fees and charges instead of tricking and adding them AFTER withdrawing the money from the account. Flights Holiday Rentals Restaurants Things to do. Skip to main content.
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